Basement Boutique — FAQ

FAQ

These Are Our FAQ

1. HOW MUCH IS POSTAGE?

2. DO YOU DELIVER TO MY COUNTRY?

3. WHEN WILL MY PACKAGE ARRIVE?

4. DO YOU HAVE A NEWSLETTER?

5. DO YOU OFFER REFUNDS?

6. HOW DO I CLEAN MY JEWELLERY?

7.MY QUESTION ISNT HERE!





1. HOW MUCH IS POSTAGE?

UK: 1.50.

EVERYWHERE ELSE: 2.99

2. DO YOU DELIVER TO MY COUNTRY?

We deliver worldwide!


3. WHEN WILL MY PACKAGE ARRIVE?

Please allow 2-5 working days for your parcel to be delivered within the UK.
Please allow 4-11 working days for your parcel to be delivered elsewhere in the world depending on your distance from england. Delivery times will also depend on the time of year for exacpme holidays (christmas) may take a little longer to deliver.


4. DO YOU HAVE A NEWSLETTER?

Yes! You can sign up for free HERE.

5. DO YOU OFFER REFUNDS?

To read about our returns policy please click HERE

6. HOW DO I CLEAN MY JEWELLERY?

Some of our pieces are made of brass and may tarnish, other pieces are silver/gold plated. To properly care for your pieces and keep them in their best condition we roccomend keeping them out of direct contact with perfume as this can tarnish metal, also keep away from creams and take off before showering

7.MY QUESTION ISNT HERE!

NO WORRIES! Just click here and send us your question via email! We will respond within 3 working days!

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